HOW DO I PAY A BILL ONLINE?
It’s easy:
  • 1. Log in to your account and go to the Pay a Bill tab.
  • 2. Select or add where you’d like to send the payment.
  • 3. Make sure you have enough money available to cover the payment. Review the details and select Confirm to send the payment.

You must have a personalized card to use this feature.


HOW DO I PAY A BILL THROUGH THE APP?
It’s easy to pay bills while on the go:
  • 1. Launch the app, log in, and go to the Pay tab.
  • 2. Select Pay a Bill.
  • 3. Select or add where you’d like to send the payment.
  • 4. Make sure you have enough money available to cover this payment. Review the details and select Confirm to send the payment.

HOW DO I EDIT OR CANCEL A BILL PAYMENT?
Making a change to a payment is simple:
  • 1. Log in to your account or the app and select Pay.
  • 2. Find the transaction you’d like to change by reviewing the list of Scheduled Payments on the web site or by checking your Recent History on the app.
  • 3. Select Edit or Cancel to change your payment.

HOW LONG WILL IT TAKE FOR A PAYMENT TO BE DELIVERED?
Electronic payments sent before 1pm ET will take about 2-3 business days. Any checks we mail for you will be delivered in about 5 business days. The delivery date for a payment will be determined by the day you choose for the payment to be sent.

HOW DO I KNOW MY BILL WAS PAID?
You'll see a congratulatory message appear when you successfully make a payment. All pending and posted transactions can easily be tracked through the app or website.

CAN I SET UP RECURRING PAYMENTS?
Of course! When paying a bill, simply "Select a payment frequency" and tell us how often to repeat the payment (weekly, every other week, or monthly).

HOW DO I SEND A CHECK?
We can mail a paper check to the person or organization of your choice:
  • 1. Log in to your account and select Pay.
  • 2. Add the person or organization you’d like to pay and confirm you’ve entered the address correctly.
  • 3. We’ll mail a check for the payment amount for free.

TIP: If you’d like to personally hand the check to the recipient, list the name of the person or organization you’d like to pay and have the check delivered to your mailing address.